Procedural training is the hallmark of our success.
Training has become a hot word in business today - and with good reason! Increased emphasis on education, cross-training, and the development of systems has been proven to improve the performance of any operation.
Could you imagine if:
- The district didn't use a learning curriculum to teach students?
- The transportation department ran without planned routes or schedules?
- The teaching staff was never properly trained or certified?
- The district had no grading rubric to gauge student performance?
Five minutes of unallocated, misused, or unguided time in a shift adds up quickly.
Pike Systems can help you identify areas for improvement and quantify the savings delivered by eliminating wasted time.
Our Ultimate Goal
We believe that even if custodial employees have the best tools, when those tools are not cared for and used properly, the facility will not achieve the desired results.
We focus our energies on standardized procedures, repeatable processes, and trackable results. We provide workloading assistance, task cards, and specialized training programs for your professionals to ensure that you are maximizing your chemicals, equipment, and labor dollars. Our ultimate goal is to elevate your staff to the level of a high-precision assembly line: error-free, consistent, and efficient.
Training: Frequently Asked Questions
Our instructors are industry veterans with over 35 years of combined healthcare cleaning experience. In addition to being members of AHE, AORN, APIC, ISSA, and Triple-S, our instructors function as liaisons between you and the manufacturer by screening new chemicals, tools, and equipment as they are made available.
Our processes, procedures, and recommendations are based on industry best practices. With the wealth of information available, it is time-consuming and confusing to sort through everything - Pike Systems does this for you.
Yes - we are able to develop a program specifically for your facility at our training center or at your location. Please give us a call to discuss further.
In addition, we can customize any of our sessions to mirror the products, tools, and procedures used in your facility. For example, for Patient Room Cleaning 101, we can train based on your procedures, using your tools and your products. In order to do this, we require a minimum of 15 attendees and a maximum of 20.
Yes, we offer an array of consulting services ranging from workloading or rebalancing cleaning routes, to mechanization, to general needs assessments. We also have experience transitioning departments back to in-house. Please give Pike Systems a call to discuss your unique needs.
Many of our programs include a two-part assessment. Part One is a written exam that includes both multiple-choice and short-answer questions. It is administered at the end of the program and is NOT an open book exam. Part Two is performance testing. During this portion of the assessment, our trainers observe the custodian performing the cleaning process and grade the participant on a number of variables including proper disinfection of high touch points, the order of the steps in the cleaning process, the time taken to complete the process, and the results from a quality-control check performed with an Ultraviolet Marker.
The assessments are graded. Assessment grades, as well as benchmarking, will be forwarded to the department manager within two weeks following the end of the session. We take our certifications very seriously, and we do not feel that attendance equals certification. If an attendee does not score 80% or higher on both assessments, the attendee will not be awarded a certificate of completion or certification for the course.
We want you to be able to see, based on a number of variables, where your staff falls in terms of the average participants' assessment results. In addition, we use this as an opportunity to make recommendations for how scores could be improved in the future and how you can support your staff's professional development.
Yes, as an option to you, you can send a translator with the attendee(s). In general, and given the hands-on nature of the course, we do our best to provide visual cues and hands-on experiences that bridge the language barriers during any session.