Richard Brown, the assistant director of building services at Princeton University, credits online certification courses as a tool for helping him (and his team) analyze data, achieve standards of clean, recognize best practices, excel at customer service, and plan and strategize to be proactive rather than reactive.
After on-site training was complete, a four-question survey validated employee confidence and appreciation. Brown states even the most tenured employees expressed thanks for the program itself, its relevance, and appreciated the fact that Princeton University invested in their personal career development. He says after implementing the program they "experienced a genuine cultural shift and new ideas began to emerge from team members at ALL levels". The cultural shift has been maintained by fostering one-on-one interviews with the thirteen supervisors who participated in the certification, and by referring to the ISSA CMI Certification training manual for specific topics and chapters. This helps to gather feedback that leadership then uses to continually improve the building services department.
To achieve operational requirements and foster a culture of open and honest communication "we must recognize that the most valuable resource any organization possesses are its team members". Those who successfully achieve the custodial supervisor certificate can then continue to earn additional certification which helps achieve professional goals and helps benefit the department. Investing in continued professional development is critical to advancing organizations and creating a positive work culture.
To read the full article you can visit www.cmmonline.com/articles/princeton-university-takes-a-professional-approach-to-cleaning-with-cmi-certification.